Legal

Refund & Cancellation Policy

Last Updated: May 28, 2026 · Effective Date: June 1, 2026

1. Our Role in Refunds

Algorithec acts as your agent in transactions. ONDC sellers and partner platforms fulfill the actual transactions and their refund policies govern all refunds. Algorithec facilitates communication and escalation but does not arbitrate disputes between you and sellers. Algorithec is not liable for seller actions or policies.

2. Cancellations

Before Payment

You can cancel at any time before payment — simply close or go back before clicking "Confirm." No charges are incurred. No cancellation fee. Instant, no approval needed.

Immediate Cancellation (Within 5 Minutes of Payment)

Click "Cancel Order" in the app. Refund is initiated immediately — full refund, no deductions. Seller is notified. Usually processed same day. No questions asked.

Cancellation After 5 Minutes

Depends on the seller and category. May be allowed if not yet processed. May incur a cancellation fee per the seller's policy. Contact the seller via ONDC for approval. Algorithec facilitates only.

Cancellation After Processing

If the order has been shipped or the service is underway, the seller's return and refund policy applies. Contact the seller directly. Algorithec can provide contact information and facilitate communication.

3. Refund Processing Timeline

Refund Approval

Seller approves within 24–72 hours, depending on their policy. May require return verification or inspection. Check with the seller for status.

Refund to Payment Method (once approved)

  • Card refunds: 3–5 business days
  • Bank transfers: 5–7 business days
  • UPI: 1–2 business days
  • Timeline depends on your bank, not Algorithec

Total Timeline

  • Best case: Same day (immediate cancellation)
  • Typical: 5–10 business days
  • Worst case: 15–20 business days
  • May vary by payment method

4. Non-Refundable Situations

The following are generally non-refundable:

Services Delivered & Used

  • Food orders consumed
  • Rides or travel completed
  • Hotel stays completed
  • Services fully rendered

Digital Products

  • E-books accessed
  • Software licenses activated
  • Digital subscriptions used
  • Digital downloads used

Custom / Personalized Items

  • Personalized products, custom orders, made-to-order items, altered/modified items

Time-Limited Offers

  • Expired promotional discounts
  • Flash sale items (once used)
  • Clearance items (unless defective)

Seller's Policy

  • Against seller's terms, final sale items, as-is items, or used/damaged items (your fault)

Exceptions (refunds typically apply):

  • Defective or damaged goods
  • Item not as described
  • Major difference from picture
  • Item not received (with proof)
  • Wrong item sent

5. Defective or Damaged Goods

If an item received is damaged, defective, not as described, missing parts, or the wrong item:

  1. Document the issue — take photos/video of the packaging and damage/defect.
  2. Contact the seller via ONDC — provide photos and describe the issue clearly. Request a replacement or refund.
  3. Seller may offer a replacement, a refund, require return first, or deny. If denied, contact Algorithec support.
  4. Escalate to Algorithec — email info@algorithec.com. We will facilitate further escalation. If the seller still denies, a consumer complaint is available.
  5. Return process — the seller will arrange pickup or return shipping. Items must be in returnable condition. Refund is processed after verification. Keep proof of return.

Algorithec's role is to facilitate communication, escalate if needed, provide seller contact information, and monitor for abuse. We have limited ability to compel a refund from the seller.

6. Partial Refunds

You may receive a partial refund for items that are damaged (seller's estimate), defective, missing items, or returned in used condition. Sellers may apply restocking fees or return shipping costs. The seller assesses condition and deductions, you receive a breakdown, and you can dispute the calculation.

7. Refund Disputes

  1. Contact seller first — provide details and photos, request reconsideration, allow 5–7 days for response.
  2. Escalate to ONDC — file a dispute on the ONDC platform with evidence. ONDC investigates and decides.
  3. Algorithec Support — we can facilitate and provide evidence; we do not arbitrate. ONDC's decision is final.
  4. Consumer Complaint — file with the District Consumer Commission under the Consumer Protection Act, 2019 (for disputes under ₹1 Cr).

8. Special Circumstances

Gift Cards & Vouchers

Non-refundable unless purchased directly from Algorithec. Check the issuer's policy. Usually cannot be exchanged for cash. May expire per issuer's terms.

Subscription Services

May be refundable within a free trial period; otherwise non-refundable. Cancel anytime to avoid the next charge. Pro-rated refunds may apply for monthly subscriptions. Read subscription terms carefully.

Installment Payments

Cancellation may refund all installments if allowed. Contact the seller immediately if canceling. Approval determines whether remaining installments are waived.

Bundle Deals

Usually all-or-nothing. The entire bundle must be returned for a full refund (if allowed). Partial returns from bundles may be non-refundable.

9. Algorithec Store Credits

Instead of a cash refund, you may request Algorithec store credits. Credits are processed faster (1–2 days), can be used for future purchases, and have no expiration unless noted. Credits cannot be withdrawn as cash.

10. Contact for Refund Assistance

Email: info@algorithec.com

Phone: +91 7396144250

In-App Chat: Available 24/7

Hours for phone/email: Monday–Friday, 10 AM – 6 PM IST

For formal grievances: info@algorithec.com — investigation within 30 days, response within 45 days.

© 2026 ALGORITHEC PRIVATE LIMITED. All Rights Reserved.

Last Updated: May 28, 2026 · Next Review: May 28, 2027